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filler@godaddy.com
Privacy Policy
Effective date: 23-09-2025
The SEND Compass is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect your data when you use our website, book a consultation, or access our resources.
1. Who we are
• Business name: The SEND Compass
• Consultant: Emma Austin
• Email: info@thesendcompass.co.uk
• Phone: 07903810418
• Website: www.thesendcompass.co.uk
We are registered in the UK and operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What information we collect
We may collect:
• Contact details: name, email address, phone number
• Service details: information you provide when booking or enquiring about support
• Payment details: processed securely through third-party providers (we do not store full payment card details)
• Technical data: cookies, IP address, browser type, and how you use our site
3. How we use your information
We only use your personal information to:
• Provide consultancy and support services you request
• Respond to enquiries and manage bookings
• Process payments and send invoices/receipts
• Share resources or updates (only if you opt in)
• Improve our website and services
We never sell your data to third parties.
4. Legal basis for processing
We process your information under:
• Contract: to deliver the services you request
• Consent: where you choose to receive updates or newsletters
• Legal obligation: to keep records for tax or regulatory purposes
• Legitimate interest: to improve services and protect our business
5. Sharing your data
We may share limited personal data with trusted third-party providers (e.g., payment processors, IT service providers, email platforms). These providers only use your data as instructed and are required to keep it secure.
6. How long we keep your data
We only keep your data as long as necessary for the purpose it was collected:
• Enquiries and service records: up to 6 years (to comply with legal and tax obligations)
• Mailing list (if opted in): until you unsubscribe
7. Your rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate information
• Request erasure of your data (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Data portability (receive a copy in a usable format)
To exercise these rights, please contact us at [insert email].
8. Cookies
Our website may use cookies to improve your browsing experience. You can control or disable cookies in your browser settings.
9. Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, misuse, loss, or disclosure.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Complaints
If you are concerned about how we handle your data, you can contact us directly at [insert email]. You also have the right to complain to the Information Commissioner’s Office (ICO):